Privacy Policy

Last Updated: January 29, 2025

At Elontel, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you access and use our services. By using our platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use Elontel:

Personal Information:

• Name
• Email Address
• Phone Number
• Billing Information (if applicable)

Usage Information:

• IP Address
• Device Information
• Browser Type and Version
• Pages Visited on our Website
• Referring URLs
• Time Zone and Date/Time of Access

Payment Information:
If you purchase any paid services, we collect payment details such as credit card numbers and billing addresses. Payment processing is handled by third-party payment processors, and we do not store your payment card information directly.

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your account, and to provide the services you request.
• Service Improvements: To improve our website, services, and customer support.
• Communications: To send important updates about your account, including renewal reminders, promotional offers, and support-related communications.
• Billing and Payments: To process payments and manage subscriptions.
• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.

3. How We Protect Your Information

We employ a variety of security measures to protect your personal data, including encryption, secure servers, and regular monitoring of our systems. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not share, sell, or rent your personal information to third parties for their marketing purposes. However, we may share your information with the following:

• Service Providers: We may share your information with third-party vendors who help us operate our website or provide services on our behalf (e.g., payment processors, hosting providers). These vendors are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or regulatory request.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website, including to:

• Personalize content and advertisements
• Analyze website traffic
• Improve user experience

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

6. Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you with services. If you wish to delete your account or request that we no longer use your information, please contact us as outlined below.

7. Your Rights

You have the right to:

• Access your personal information.
• Correct any inaccurate or incomplete data we have about you.
• Request deletion of your personal data (subject to legal obligations).
• Opt-out of receiving promotional emails at any time by following the unsubscribe instructions in our communications.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

9. Children's Privacy

Elontel is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child, please contact us immediately.

10. International Transfers

If you are located outside of Malaysia, please be aware that your personal data may be transferred to and stored in Malaysia, where our servers are located. By using our services, you consent to the transfer and processing of your information in Malaysia.

11. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Elontel Support
Email: support[at]elon.tel
Website: https://elon.tel

By using Elontel, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.